FAQ

Is it more expensive to book through you?
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Not at all. Unlike traditional agencies, we do not charge booking fees. Our insider partnerships with hotels, resorts, and chalets mean our margins come directly from the property side, never added on top of your rate. In fact, these relationships often unlock better rates, exclusive perks, and VIP recognition at no additional cost compared to booking direct. In many cases, our clients enjoy added value such as complimentary breakfast, upgrades, late check-out, or resort credits, while paying the same or less than the public rate.

Why should I use The Camel Collection instead of booking myself online?
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Booking online may give you a room, but it won’t give you access. As a Forbes-recognised travel agency, we use our global connections to secure upgrades, exclusive amenities, and once-in-a-lifetime experiences that you simply won’t find on booking websites. From VIP treatment at check-in to private, behind-the-scenes access, we ensure you’re not just a guest, but treated like royalty every step of the way.

What kind of travel do you arrange?
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We design bespoke journeys across the globe. From private villas, ski chalets, and five-star hotels to multi-country cultural itineraries, safaris, and once-in-a-lifetime adventures. Whether you’re dreaming of Sri Lanka’s coast, the Peruvian Andes, or a Mediterranean summer, The Camel Collection curates travel that reflects your vision, enriched with insider access and personalised care.

What if I prefer to research my own hotels?
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That works perfectly. Many clients love researching and already have properties in mind. Share your favourites with us, and we’ll use our partnerships to add exclusive perks such as complimentary breakfast, upgrades, late check-out, spa credits, or VIP recognition; benefits you won’t get by booking alone. You keep the fun of discovery, while we elevate it with privileges that make your stay unforgettable.

do you charge a planning fee?
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For simple hotel or chalet bookings, we never charge a fee; our insider relationships mean you benefit from exclusive perks and VIP treatment at no additional cost.

For bespoke itinerary design, where we curate a multi-stop journey with private guides, transfers, and unique experiences, we do request a planning fee of £200. This fee is FULLY CREDITED toward your final trip cost when you book with us so in the end, it’s NOT an extra charge. The fee simply reflects the time and care we invest in creating a highly detailed, seamless itinerary.

What’s the difference between booking with The Camel Collection and using my rewards credit card (e.g. Amex Platinum Travel)?
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Amex and other card desks can offer points and standard perks, but they don’t personally call the General Manager or Director of Sales before your arrival. We do. The hotel knows you’re a valued guest, not just a booking reference, and you’re treated accordingly.

The Brands We Trust, The Privileges You Unlock

As a proud agency member of Virtuoso and one of the select few endorsed by Forbes Travel Guide, we offer our travellers privileged access to the world’s most exceptional hotels and experiences. These global partnerships - along with our wider network of trusted affiliations (see a few below) - unlock exclusive benefits, elevated service, and direct connections wherever you go.

Virtuoso

360 Private Travel is a proud agency member of Virtuoso, the leading global network of luxury travel designers, the very best recognised worldwide agencies, destinations and a portfolio of the top luxury brands in travel. Through our membership of Virtuoso, 360 members will receive exclusive benefits and amenities at over 1,700 luxury hotels and resorts around the world.

Forbes Travel Guide

360 is also one of a select number of companies who have been endorsed by Forbes Travel Guide, the only global rating system for luxury hotels, restaurants, spas and ocean cruise lines. Through our partnership and Forbes endorsement, 360 Travel Designers have direct access to the hotels’ General Managers to really help elevate our members’ stays.

  • Guaranteed Room Upgrade, at time of booking
  • Daily complimentary breakfast for two per room
  • "Peninsula Time" check-in anytime from 6am and check-out up until 10pm
  • Upgraded welcome in-room amenity
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $100 F&B or spa credit
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade (subj to availability)
  • Daily complimentary breakfast for two
  • $100 resort or spa credit
  • Early check-in / Late check-out (subj to availability)
  • Daily complimentary breakfast
  • Early check-in / Late check-out (subj. to availability)
  • Welcome amenity on arrival
  • Complimentary room upgrade (subj to availability)
  • Daily breakfast for two
  • $50 or $100 hotel credit
  • Early check-in / Late check-out (subj to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • Hotel credit (varies by property)
  • VIP recognition throughout your stay
  • Guaranteed room upgrade at time of booking
  • Daily complimentary breakfast
  • $100 F&B or spa credit
  • Complimentary round-trip airport transfers for one-bedroom suite categories and above.
  • Complimentary room upgrade (subj to availability)
  • Daily complimentary breakfast
  • $100 hotel credit
  • Double Hilton Honors Points

  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $100 resort or spa credit
  • Early check-in / Late check-out (subj. to availability)
  • Priority room upgrade (subj to availability)
  • Daily complimentary breakfast
  • $100 resort or spa credit
  • Early check-in / Late check-out (subj to availability)
  • Complimentary one-way transfer (varies per hotel)
  • Complimentary daily breakfast
  • $75 resort or spa credit
  • VIP recognition throughout your stay
  • Room upgrade on arrival (subj. to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily breakfast
  • $100 hotel credit
  • VIP welcome

  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $100 or $220 hotel credit
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • Hotel Credit (varies by hotel)
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • Early check-in / Late check-out
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $50 or $100 resort or spa credit
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade at time of booking (subj. to availability)
  • Daily complimentary breakfast
  • $50 or $100 hotel credit
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $100 or $220 hotel credit
  • Early check-in / Late check-out (subj. to availability)
  • Guaranteed Room Upgrade, at time of booking
  • Daily complimentary breakfast for two per room
  • "Peninsula Time" check-in anytime from 6am and check-out up until 10pm
  • Upgraded welcome in-room amenity
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $100 F&B or spa credit
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade (subj to availability)
  • Daily complimentary breakfast for two
  • $100 resort or spa credit
  • Early check-in / Late check-out (subj to availability)
  • Daily complimentary breakfast
  • Early check-in / Late check-out (subj. to availability)
  • Welcome amenity on arrival
  • Complimentary room upgrade (subj to availability)
  • Daily breakfast for two
  • $50 or $100 hotel credit
  • Early check-in / Late check-out (subj to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • Hotel credit (varies by property)
  • VIP recognition throughout your stay
  • Guaranteed room upgrade at time of booking
  • Daily complimentary breakfast
  • $100 F&B or spa credit
  • Complimentary round-trip airport transfers for one-bedroom suite categories and above.
  • Complimentary room upgrade (subj to availability)
  • Daily complimentary breakfast
  • $100 hotel credit
  • Double Hilton Honors Points

  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $100 resort or spa credit
  • Early check-in / Late check-out (subj. to availability)
  • Priority room upgrade (subj to availability)
  • Daily complimentary breakfast
  • $100 resort or spa credit
  • Early check-in / Late check-out (subj to availability)
  • Complimentary one-way transfer (varies per hotel)
  • Complimentary daily breakfast
  • $75 resort or spa credit
  • VIP recognition throughout your stay
  • Room upgrade on arrival (subj. to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily breakfast
  • $100 hotel credit
  • VIP welcome

  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $100 or $220 hotel credit
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • Hotel Credit (varies by hotel)
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • Early check-in / Late check-out
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $50 or $100 resort or spa credit
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade at time of booking (subj. to availability)
  • Daily complimentary breakfast
  • $50 or $100 hotel credit
  • Early check-in / Late check-out (subj. to availability)
  • Complimentary room upgrade (subj. to availability)
  • Daily complimentary breakfast
  • $100 or $220 hotel credit
  • Early check-in / Late check-out (subj. to availability)